This privacy statement discloses the privacy practices for IceMachinesDirect.com.
This web site has agreed to notify you of:
1. What personally identifiable information of yours or third party personally identification is collected from you through the web site.
2. The organization collecting the information.
3. How the information is used.
4. With whom the information may be shared.
5. What choices are available to you regarding collection, use and distribution of the information.
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under IceMachinesDirect.com’ control
7. How you can correct any inaccuracies in the information.
If you feel that this company is not abiding by its posted privacy policy, you should first contact the General Manager of IceMachinesDirect.com by e-mail or telephone.
Information Collection and Use
IceMachinesDirect.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. IceMachinesDirect.com collects information from our users at several different points on our web site.
Contact Forms
In order to contact an employee of the company thorough this web site, a user must first complete the e-mail form. While filling out this form a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. The only information required is an e-mail address, but we encourage you to fill out the information fully in order to help our employees better assist you.
Credit Request
We request information from the user on our checkout form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number & expiration date). This information is used to process a financial transaction. If we have trouble processing an order, this contact information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use cookies to compile website usage statistics. These cookies allow us to track the IP address of a user to the time and date of that user’s visit. We also use cookies to keep track of the contents of a user’s shopping cart. A user who rejects cookies on our site will be unable to utilize our shopping cart system.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are only linked to personal information when an order is placed to ensure the security of an order and even then, the personal information is not entered into the web site’s logs, only into the ordering database.
Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. The information collected by these third parties is governed by their own privacy policies.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we, IceMachinesDirect.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Fast Track
If a user elects to use our Fast Track service for tracking their filter orders, we will send either an e-mail or an order out based upon the user’s selection of this service. Fast Track may be discontinued at any time by sending an e-mail request to sales@icemachinesdirect.com.
Security
This web site takes every precaution to protect our users’ information. When users submit sensitive information via the web site, your information is protected both online and off-line.
When our credit request form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, please visit RSA Security.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our web site, you can send an email to webmaster@congdonweb.com.
Supplementation of Information
In order for this web site to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.
Special Offers
Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
Site and Service Updates
We also send the user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing us at sales@icemachinesdirect.com.
Choice/Opt-out
Our web site does not collect e-mail addresses for the purpose of selling to other vendors. At this time, we also do not send out any type of newsletter, so there is no need for an opt-out service.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Notification of Changes
